Terms and Conditions

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Last Updated: 20/09/2025

Please read these Terms & Conditions (“Terms”) carefully before using the Crunch Box 786 website (https://crunchbox786.co.uk) or placing an order. These Terms govern your use of the website and the relationship between you and Crunch Box 786 (“we”, “us”, “our”).

By accessing or using our website and/or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our site or order services.

1.1 We operate under the name Crunch Box 786.
1.2 For any queries, complaints, or communications under these Terms, you can contact us at:
 📧 info@crunchbox786.co.uk

2.1 These Terms apply to all users of our website and all orders placed via the website.
2.2 When you place an order, you are making an offer to purchase food or other services from us under these Terms.
2.3 We may accept or decline your order (in whole or part). Your contract with us is formed when we send you a confirmation email (for example, a dispatch confirmation).
2.4 We reserve the right to reject orders for any reason (e.g. out of stock, error in pricing, problems in delivery area).
2.5 These Terms (as in force at the time of your order) will govern the contract between you and us.

3.1 If you create an account on our site, you must ensure that your details are true, accurate, and up-to-date.
3.2 You are responsible for maintaining the confidentiality of your account login and password.
3.3 You agree to notify us immediately of any unauthorised use of your account.
3.4 We may suspend or terminate accounts where we suspect misuse or breach of these Terms.

4.1 All menu items, photos, descriptions, and prices are as accurate as possible. However, occasional errors or omissions may occur.
4.2 We cannot guarantee perpetual availability of any dish or service. If an item is out of stock after your order, we will notify you and either offer an alternative or cancel that portion and refund you.
4.3 Portions, appearance, ingredients, and presentation may vary slightly from images.
4.4 It is your responsibility to check allergens, ingredients, or special dietary requirements. We may not always be able to accommodate all special requests.

5.1 Prices shown on the website are in British Pounds (GBP) and inclusive of any applicable VAT, unless otherwise stated.
5.2 Delivery fees or service charges (if any) will be displayed at checkout.
5.3 We reserve the right to amend prices at any time, but changes will not affect orders already accepted.
5.4 Payment is usually taken at the time you place your order. We accept payment methods as indicated on our site (credit/debit cards, third-party payment providers).
5.5 If payment fails or is declined, your order may be cancelled.

6.1 We deliver to addresses within our defined delivery area (as indicated during checkout).
6.2 Delivery times provided are estimates. We aim to deliver promptly, but delays may occur due to traffic, weather, or other unforeseen circumstances.
6.3 We are not liable for delays outside our reasonable control.
6.4 If no one is available to receive delivery, you may be asked to re-schedule or re-place delivery.
6.5 Title (ownership) and risk in the goods pass to you once the order is delivered to the address you specified.

7.1 Because food is perishable, cancellation or changes may only be possible before preparation/dispatch. You should contact us immediately if you wish to cancel or amend.
7.2 Once the order has been dispatched or delivered, cancellation is generally not possible.
7.3 Refunds, where applicable, will be issued to the original payment method, subject to our discretion and these Terms.

8.1 If you receive items that are damaged, incorrect, or not as described, you must notify us promptly via info@crunchbox786.co.uk with evidence (photos).
8.2 If we agree an item is faulty or wrongly delivered, we may, at our option:
 a. refund the cost of the item
 b. replace the item
 c. offer a credit/voucher
8.3 These remedies are your exclusive means of compensation for non-conforming items, except where statutory rights (e.g. consumer laws) apply.
8.4 For perishable goods, some statutory cancellation rights may not apply.

9.1 We follow food safety standards as required by law.
9.2 However, by ordering, you acknowledge that the consumption of food always carries some risk (allergies, cross-contamination).
9.3 You must notify us of any allergy or dietary restriction when placing your order.
9.4 We do not guarantee that any dish is completely free of a particular allergen (especially where cross-contamination is possible).

10.1 All content on the website (text, images, logos, designs, recipes, etc.) is our property or used under licence and protected by intellectual property laws.
10.2 You may view, print, or download content for personal, non-commercial use only.
10.3 You may not copy, reproduce, distribute, publish, or otherwise exploit site content without our prior written permission.

11.1 Subject to applicable law, our liability to you is limited to direct losses which were foreseeable at the time of contract.
11.2 We exclude, to the fullest extent permitted by law, liability for:
 • indirect or consequential losses
 • loss of profits, business, or reputation
 • damages not reasonably foreseeable
11.3 We do not exclude liability for:
 • death or personal injury caused by our negligence
 • fraud or fraudulent misrepresentation
 • other liabilities which cannot legally be excluded

We are not liable for any failure or delay in performing our obligations due to events outside our reasonable control (e.g. adverse weather, strikes, acts of government, power failures, supply chain disruption).

We may update these Terms from time to time. The version in force at the time of your order will govern your contract with us. We will post any updated version on our site and update the “Last Updated” date.

If any part of these Terms is found to be invalid or unenforceable under law, it will be severed without affecting the remaining Terms. Our failure or delay to enforce any right under these Terms does not constitute a waiver of that right.

These Terms and any contract between you and us will be governed by and construed in accordance with the laws of England & Wales.
Any dispute arising will be subject to the non-exclusive jurisdiction of the English courtsThis is a place to describe your Return and Refund Policy to buyers.