Privacy Policy
Last Updated: 20 September 2025
At Crunch Box 786, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
Personal Information You Provide
- Name
- Email address
- Phone number
- Delivery or billing address
- Payment details (via secure third-party payment processors)
- Information you share in communications (e.g. support requests, feedback, special instructions)
Information Collected Automatically
- IP address
- Browser type and version
- Operating system
- Pages you visit and actions on our site
- Date, time, and duration of visits
- Referring/exit pages
- Cookie data and analytics
2. How We Use Your Information
We process your information to:
- Process and deliver food orders
- Communicate with you (order updates, customer service)
- Improve our menu, website, and services
- Detect and prevent fraud or misuse
- Personalise your website experience
- Send promotional content (only if you consent)
3. Legal Basis for Processing
We rely on these legal grounds under UK GDPR:
- Contract: To fulfil your order or service request
- Consent: For marketing and optional cookies
- Legitimate Interests: To analyse and improve services, maintain security
- Legal Obligation: To comply with regulations
4. Sharing Your Data
We may share your information with:
- Payment processors
- Delivery providers
- Website hosting and IT service providers
- Analytics or marketing providers (with consent)
- Legal authorities, where required
We ensure all partners meet data protection standards.
5. Data Retention
We keep your personal information only as long as needed to:
- Complete your order
- Maintain customer records
- Meet legal and tax obligations
After that, data is securely deleted or anonymised.
6. Your Rights
You have the right to:
- Access the data we hold about you
- Correct inaccuracies
- Request deletion ("right to be forgotten")
- Restrict or object to processing
- Request a copy of your data
- Withdraw consent at any time
- File a complaint with the ICO
To exercise your rights, contact us at info@crunchbox786.co.uk.
7. Security
We use secure servers, encryption, and restricted access to protect your data. However, no system is fully secure, so we cannot guarantee absolute protection.
8. Children's Privacy
Our services are not intended for anyone under 16. We do not knowingly collect data from children.
9. Links to Other Sites
Our website may include links to third-party sites. We are not responsible for their privacy practices.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@crunchbox786.co.uk